Our Process

The BusBank Process

Information Gathering

Information Gathering

  • Provide Basic Trip Details – You create a request for quote form or send an email with your trip details.
  • Review – During this time feel free to check our reviews on Google, Yelp, or Facebook.
  • Contact With Our Team – Our team of expert’s reviews your trip details and sifts through our extensive operator network to find a bus option that most fits your needs.
Contact from Sales Team

Contact from Team Member

  • Presented With Quote – In the instance that we have the information required they will reach out to you with a detailed quote. If needed, your appointed charter bus expert may ask for more information.
  • Customer Reviews Quote – You will have the opportunity to review your quote and address any issues or concerns regarding your bus trip.
Finalize Reservation

Finalize Reservation

  • Charter Bus Proposal – Your bus charter expert will send you a formal proposal with your trip itinerary and details, total costs and the Terms & Conditions for the order. Once you accept the proposal online our team will begin to process your order.
  • Pay For Your Charter – You will receive an invoice from our accounts receivable department. You can pay for your trip via check, credit card or PayPal.
Final Steps

Final steps

  • 7 Days Prior To Travel – you will receive a pre-trip checklist that will allow you to review your trip and make any last minute changes if needed.
  • Driver Info – The day before your trip is to depart you will be contacted with your driver information; you will receive the drivers first and last name along with their phone number.
Enjoy Your Trip!

Enjoy your trip

  • Post trip follow up – after you trip has concluded you will receive a post trip survey. Please take the time to fill this out as it can only help us become better.

Happy Customers

“My company was planning on using The BusBank to take us to the Atlanta Hawks basketball game when a winter storm hit! The roads were icy and the Mayor declared some counties to be in a state of emergency. With everyone’s safety in mind we had to cancel our much anticipated event. What lighted my spirits was how accommodating our BusBank rep, Tony, was to ensure our satisfaction!…”

“We hired BusBank in St Louis for a 60th birthday party event. The bus was very clean and the driver was professional and courteous. The bus arrived promptly for the pick-up and stay at the venue until departure….”

“Everything went exactly as planned. Working with BusBank was a very pleasurable experience and I appreciate the company’s professionalism. I will definitely contact you again if I am ever in need of bus charter services….”