Client Reviews of the BusBank
Since fulfilling our very first order in 2001, the BusBank has set out to offer the best possible customer service every single time one of our trips hits the road. With our extensive network of operators we’re able to offer a fully customized transportation solution to fit the needs of any group.
We have compiled a small list of reviews from over the years and think that these testimonials speak for themselves. Get Quote Amber K. from Yelp says; “The BusBank was great! Helped me successfully organize my first group trip to a College Football game. The bus took us from our hotel to the game and picked us up after (great for when you plan on tailgating!) The bus was clean, the prices were reasonable and most importantly the driver put up with all of our “excitement” about the game! We had a great time and could not of all got there in one piece without The BusBank. I will use again for all of my group outings, thanks for the great experience!” Amy P. from Yelp says; “BusBank is a great company! As a wedding coordination company, we work with several different transportation companies. One of our preferred vendors that we’ve worked with before COMPLETELY let us down 2.5 weeks before the biggest wedding of the year in Malibu! We quickly found and contacted BusBank and our sales rep, Mark LaRocca got back to us immediately with a quote, feedback, and helped work with our itinerary. They were SO accommodating with meeting our specific needs and budget! On the wedding day, there were issues with parking at the venue, but the bus drivers happily found an alternative solution and continued to deliver great costumer service with smiling faces. I am happy to add BusBank to our preferred vendor list and recommend them to anyone!” Zorana from Yelp says; “My husband and I were just married over Labor Day weekend! We absolutely wanted a shuttle to our venue from the hotel which was about 30 minutes away. We went to a competitor originally and received a quote $500 more for a school bus when BusBank provided a quote for a charter bus (free upgrade for our safety)! We received an extremely timely and competitive quote from BusBank! They were extremely flexible with the payment as well – due within 30 days whereas the competitor wanted it immediately to hold the spot (wouldn’t even let me wait until I received a new one in the mail). We had two return times and they were so nice about patiently waiting for us upon exiting the venue. As a bride, the shuttle was the last thing I wanted to worry about…and by using BusBank – I never did! It was the most seamless experience ever and everyone was extremely happy with it! Thank you for helping make our wedding day perfect!” Samer M. from Google+ says; “The person I worked with was Scott and he was very helpful. I asked about 50+ questions and he was very quick to respond. Trying to plan a trip with over 30 people was not easy but he was able to give me quick and clear responses to the questions I had. My group ended up renting one of the school buses for the trip with a shuttle type itinerary for a show we attended in DC. Not only was that doable but the bus driver was on time and even early for both shuttles. If you know anything about DC, traffic is ridiculous at times. The bus driver we had was really cool, easy going and very friendly. He gave me his number and contacted me when he arrived back for the second shuttle. We were a little late coming out of our house but he had absolutely no issue with waiting for us. He allowed us to play the music we wanted and was talkative to us. Lastly, he waited right around the corner from the venue and gave me a call when he arrived to let us know where he was. Overall, this was a great experience and if I have to book again, i will definitely be using BusBank again. Thanks again for the amazing and perfectly planned out night!” Jana P. from Google+ says; “My company was planning on using The BusBank to take us to the Atlanta Hawks basketball game when a winter storm hit! The roads were icy and the Mayor declared some counties to be in a state of emergency. With everyone’s safety in mind we had to cancel our much anticipated event. What lighted my spirits was how accommodating our BusBank rep, Tony, was to ensure our satisfaction! We ended up needing a smaller bus to take us to dinner the next night and our driver, Bud, was punctual, professional, and very personable! We definitely plan to use BusBank again.” Tom L. from Google+ says; “My company could not have asked for more out of BusBank. They were accommodating, professional, understanding and most importantly everything went off without a hitch. I won’t even consider doing my business with anyone else in the area. Special thanks to Tony Glibkowski who worked a few weekend hours with me and Chris who helped make sure that everything ran smoothly at our event. There are not enough superlatives to explain how well we were taken care of at BusBank considering all of our last second changes to plans. Thanks again BusBank!” Ramon C. from Google+ says; “I’m am from National Nurses United and we contracted the The Bus Bank for 2 bus trips the first from Chicago to Springfield and the second from St. Louis, MO to Springfield on March 11th. We all had an amazing experience. From the Sales Executive to the bus driver showed how professional they are. We would definitely contract The Bus Bank for future trips. Thanks again!” Michelle F. from TrustPilot says; “This is my second time working with Bus Bank this year and both experiences were great. I worked with Philip May to book both times and he was friendly and quick to get me the information I needed. He was also very patient as I had to make changes to my reservations a couple of times. The bus driver was also always on time and did not have any issues getting to and from where we needed to go. I would definitely recommend Bus Bank for any corporate outings!” Ana D. from TrustPilot says; “I had a wonderful experience with BusBank. With all of the bus charter companies out there, it’s difficult to know what kind of service you will get, and I am extremely pleased with my experience with BusBank. The account executive and the customer service employees who I worked with were very responsive, incredibly reasonable, and accommodating. From the initial quote to the trip itself, the process was seamless. Our driver was excellent, and the bus itself was in great condition. When using a charter bus service in the future, I will certainly turn to BusBank as my first choice. I would highly recommend this service to any person interested in chartering a bus for any purpose. Thank you very much, BusBank!”