Authentic customer reviews to help you make informed decisions and improve your bus transportation experience.
“My company could not have asked for more out of BusBank. They were accommodating, professional, understanding and most importantly everything went off without a hitch. I won't even consider doing my business with anyone else in the area.”
See what real BusBank customers say about our nation’s leading bus transportation services.
“After another bus company fell through, we connected with BusBank within days of our trip for our high school youth program. Although we were only traveling 40 minutes round trip the students were so excited to get to ride a charter bus! It also meant our student who needed an accessible option could ride along with their peers instead of in a separate vehicle! Our drive William was so pleasant and helpful. We will definitely use BusBank again in the future!”
— Kristen R.
"I have used Bus Bank for the past 4 years to transport a group of students in Denver, CO and also in Los Angeles, CA. They are always on time and there have been no issues. Bus Bank provides driver's cell phone numbers at least 24 hours before your scheduled departure so you can speak with the drivers yourself; which is really nice. Thank you for yet another successful trip!"
— Melissa H.
“I have zero regrets with my decision to use BusBank. They drove us from Tampa to Miami and then back for a company work trip. The driver was sweet, accommodating and enjoyable. Even made an additional last minute stop for us with a smile on her face. The company its self is very responsive to any questions and helped us have a wonderful experience through and through.”
— Jazlyn L.
“They set us up with a bus to barnstorm the Iowa Caucuses with 20 students from Massachusetts. The bus was excellent and our driver was outstanding. We had a different company when we did this four years ago, and BusBank was sooooooo much better. The price was reasonable and we will use them for our next trip.”
— Brendan P.
Political Event Trip
“My company could not have asked for more out of BusBank. They were accommodating, professional, understanding and most importantly everything went off without a hitch. I won't even consider doing my business with anyone else in the area. There are not enough superlatives to explain how well we were taken care of at BusBank considering all of our last second changes to plans. Thanks again BusBank!”
— Tom L.
“My BusBank experience for my wedding day transportation was so easy and everything turned out amazing. From the initial email to Scott Hood and all the emails and phone calls afterwards everything was easy to organize and talk through. Then the day of worked out seamlessly and no issues were brought to my attention. I felt so blessed that we had a responsible driver to get all of our family and friends to and from our wedding. THANK YOU!”
— Molly R.
“Trying to plan a trip with over 30 people was not easy but he was able to give me quick and clear responses to the questions I had. My group ended up renting one of the school buses for the trip with a shuttle type itinerary for a show we attended in DC. Not only was that doable but the bus driver was on time and even early for both shuttles. Lastly, he waited right around the corner from the venue and gave me a call when he arrived to let us know where he was.”
— Samer M.
“I contacted BusBank 2 days before a huge event after I had another bus company cancel on me; I needed 8 buses and had 2 days to find them. I expressed my panic and my urgent need for buses, and the service I got back was INCREDIBLE. I talked to 6 other bus companies who all said they were booked prior to talking to BusBank, and within an hour of calling BusBank I had 8 buses booked for my event. Use BusBank and you will not regret it!!”
— Hadley B.
“Our Church used Bus Bank for retreat transportation, traveling some 75 miles in one direction. Every part of working with this company was professional, responsible and a delight. The service, the bus and the driver were wonderful! The bus arrival was early, the driver, "Damon", was courteous, skilled, cautious and accommodating. Thank you for being one of the reasons that our trip was so enjoyable. Please feel free to use us as a reference anytime. Thank you BusBank!”
— Cassa B.
“My company used your services a few days ago and we could not have asked for a better experience! We even had to add a second coach at the last minute. They were able to accommodate our request with ease. Everyone I dealt with at BusBank was professional and courteous. Disappointed that I cannot give SIX stars or more. THANK YOU BUSBANK. We will use your services again and recommend you to others.”
— Kim K.
“We had a great experience with BusBank - we toured the Loop with our group. Our driver was on time, courteous, helpful, & flexible ... all that we could have hoped for. Our tour guide was also great - very knowledgeable about the city & catered the trip to meet the needs & interests of our group. Great job!”
— Don A.
“The fact that we found BusBank and their fabulous service is all credited to my now-husband. We were looking for a bus to provide transportation to our two hotels and BusBank to the rescue! Super easy to work with- extremely communicative and sent the driver's contact info to us the day prior, this was the most seamless vendor we had all wedding day!
— Tom L.
“The BusBank was great! Helped me successfully organize my first group trip to a College Football game. The bus took us from our hotel to the game and picked us up after (great for when you plan on tailgating!)The bus was clean, the prices were reasonable and most importantly the driver put up with all of our "excitement" about the game! I will use again for all of my group outings, thanks for the great experience!”
— Amber K.
“BusBank is a great company! As a wedding coordination company, we work with several different transportation companies. One of our preferred vendors that we've worked with before COMPLETELY let us down 2.5 weeks before the biggest wedding of the year in Malibu! We quickly found BusBank and our sales rep got back to us immediately helped work with our itinerary. I am happy to add BusBank to our preferred vendor list and recommend them to anyone!”
— Amy P.
“I cannot say enough about BusBank. We used them for school buses on our wedding day to shuttle our guests from the hotel to the church and back. the customer service was outstanding from start to finish - think: friendly, cheery communications and speedy responses (even on evenings and weekends!) plus, there was no bullshit! everything we got was exactly what they told me we'd get.”
— Julia F.
“From beginning to end, just a perfect experience. I got everything I wanted in a timely manner and for a reasonable price. Great customer service and attention to detail. Would definitely recommend and use again.”
— Claire P.
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