We can accommodate nearly any amount of passengers or any size group. Visit our bus page for more about our bus sizes and types. (Motor Coach Bus, Mini Bus, Sprinter Van, School Bus)
BusBank provides access to every type of bus for any group size: motorcoaches, minibuses, school buses, sprinter vans, entertainer buses, shuttle buses, executive coaches, luxury buses, and specialty vehicles.
WiFi can be requested. There may be an additional fee. Ask your trip specialist when booking.
BusBank can make your trip planning faster and easier, and help you find the ideal bus operator and bus for your needs. In addition to saving you time, BusBank has 20 years of experience and is the #1 rated charter bus service because we offer:
The reservation holder will receive an automated email with the driver’s contact information one day prior to departure.
Yes, all rates include a driver and a vehicle.
No, we only provide a chartered service, which includes a driver. We do not rent vehicles without a driver.
During your trip, you can reach out to our Active Trip Support Team at 866-427-7226. Our Active Trip Support team is always on standby to assist with any issues you may encounter. They will be monitoring the trip from start to finish. You can reach them
BusBank is a full service transportation provider. BusBank provides you with 24/7 assistance with your trip. For example, if there is an issue with your bus, for nearly any reason, we can easily rectify the situation by calling on any of our 2,000+ vetted operators to help complete your trip. When you book directly through an operator, you risk that operator canceling or being unable to pivot quickly to assist you.
Gratuities may or may not be included. If they are included, it will be mentioned in the quote you’re provided. If they are not, and you wish to add them to your cost, let your BusBank contact know when you’re booking. Otherwise, you can feel free to tip your driver in person as you see fit.
BusBank requires 31 days notice for cancellation for a refund. If you refund within 30 days, you may be charged a cancellation fee of 50% or receive no refund, depending on your contract agreement. It’s up to the bus operator (the bus company) to determine if a trip can be rescheduled or canceled without a fee.
In the unlikely event your bus does not arrive–or has a technical issue–please contact our 24/7 Active Support Staff immediately at 866-427-7226 and one of our Active Support staff will assist you. We can help in a variety of ways, including scheduling another bus or potentially reimbursing for any expenses such as Uber.
If a national, state or local government declare a weather emergency and roads are not driveable, you’ll have the option to cancel or reschedule your trip. Please reach out to your Trip Specialist or our Active Support Team at 866-427-7226.
Some of BusBank’s bus operators require a deposit. If a deposit is required, it will be mentioned on your quote.
If you cancel 31 days prior to departure, you will almost always be eligible for a refund of your deposit. There are some minor exceptions. Your deposit requirements will be included in your contract. Please be sure to read them, or ask your Trip Specialist to clarify.
There is a 3% charge for credit and debit cards. To avoid that charge, you can pay by ACH. Ask your Trip Specialist for details.
North America, most of the US and major cities in Canada.
Bus Operators, also known as bus companies, typically own and operate the buses they provide. Bus Operators provide different levels of service, different types of vehicles, and cover different geographical areas. BusBank works with 2,000+ operators across the entire US and Canada to help you find the best operator and vehicle for your trip. Simply put, BusBank gives you more options and makes it easier to plan the best possible trip for your group.
BusBank is a nationwide charter bus booking platform that connects groups, companies, organizations, and individuals with vetted bus providers for events, travel, tours, teams, school and university trips, shuttles, and more. BusBank can help with virtually any bus needs and any amount of passengers.
BusBank can make your trip planning faster and easier, and help you find the ideal bus operator and bus for your needs. In addition to saving you time, BusBank has 20 years of experience and is the #1 rated charter bus service because we offer:
BusBank provides access to every type of bus for any group size: motorcoaches, minibuses, school buses, sprinter vans, entertainer buses, shuttle buses, executive coaches, luxury buses, and specialty vehicles.
BusBank services all types of clients, including corporations, event planners, conference organizers, schools, sports teams, universities, government agencies, tour organizers, private groups, and more.
No. BusBank is a charter bus platform that partners with 2,000+ fully licensed and insured bus operators nationwide.
You can request a quote online by providing your trip details. Or, call BusBank directly at 1.866.428.7226 to speak with a Trip Specialist, who will take the details of your trip and provide you with a quote.
Trip date(s), pickup and drop-off locations, passenger count, bus type preference, schedule, and any special requirements. A Trip Specialist can guide you through the process.
Some quotes can be delivered immediately. For more complex trips, it might take a few hours. A Trip Specialist can help clarify your quote delivery time.
Minimum passenger requirements vary by vehicle type, but BusBank can work with groups as small as 8 and as large as several thousand.
Yes. BusBank can often provide same-day or next-day transportation, subject to availability.
Pricing is based on a variety of factors, which include mileage, duration, location, bus type, fuel, driver labor, and seasonality. Other factors may apply. Your quote will have a detailed description of your costs.
Quotes are valid for a limited period. Once your contract is signed, your rate will be locked in.
BusBank accepts major credit cards, ACH transfers, and corporate purchase orders (with approval).
Some of BusBank’s bus operators require a deposit. If a deposit is required, it will be mentioned on your quote.
If you cancel 31 days prior to departure, you will almost always be eligible for a refund of your deposit. There are some minor exceptions. Your deposit requirements will be included in your contract. Please be sure to read them, or ask your Trip Specialist to clarify.
Gratuities may or may not be included. If they are included, it will be mentioned in the quote you’re provided. If they are not, and you wish to add them to your cost, let your BusBank contact know when you’re booking. Otherwise, you can feel free to tip your driver in person as you see fit.
BusBank provides access to every type of bus for any group size: motorcoaches, minibuses, school buses, sprinter vans, entertainer buses, shuttle buses, executive coaches, luxury buses, and specialty vehicles.
Common amenities include Wi‑Fi, power outlets, reclining seats, restrooms, air conditioning, luggage storage, and entertainment systems. Features vary by vehicle. Request specific features from your Trip Specialist.
WiFi can be requested. There may be an additional fee. Ask your Trip Specialist when booking.
You may request a type or configuration, but specific models depend on fleet availability. A Trip Specialist will work with you to procure a bus that meets your needs, if available.
Yes. ADA‑accessible buses are available upon request.
Policies vary by operator. Most allow snacks and bottled drinks. Some restrict messy foods or alcohol.
Some operators allow alcohol if approved in advance and if a security deposit is provided.
Yes. BusBank works only with licensed, insured, FMCSA‑compliant operators that meet safety and maintenance standards. We have personally vetted over 2,000+ bus operators. All bus operators must meet BusBank’s rigorous safety and compliance qualifications in order to be offered through BusBank.
Yes. All drivers hold commercial licenses, meet DOT requirements, and have experience with group transportation.
BusBank partners carry federally-mandated insurance coverage. BusBank automatically provides additional trip insurance on top of the operator’s insurance should it be needed.
Yes. BusBank offers Trip Specialists who can assist with every bus and travel-related aspect of your bus trip. Our Trip Specialists can help you design multi‑stop routes, multi‑day tours, and large‑scale events. Just ask!
Yes, but federal hours‑of‑service rules apply. Additional drivers may be required.
Most changes can be accommodated, though availability or pricing adjustments may occur.
Overtime charges may apply. Your specialist can explain overtime policies before booking.
If a national, state or local government declare a weather emergency and/or roads are not driveable, you’ll have the option to cancel or reschedule your trip. Please reach out to your Trip Specialist or our Active Support Team at 866-427-7226.
Yes. BusBank can provide transportation for companies, conferences, conventions, offsites, employee shuttles, corporate events, executive transportation, worker shuttles, and nearly every other type of corporate transportation.
Yes. BusBank can provide shuttles, group transfers, airport pickups, or other tailored transportation solutions to meet the needs of large private events and celebrations.
Yes. BusBank works with youth leagues, high schools, colleges, and professional teams.
Yes. Shuttle services are available to and from most airports.
Yes. BusBank provides school field trip transportation, athletic travel, campus shuttles and more.
Yes. BusBank provides transportation for church groups, youth groups, retreats and every type of religious group or outing.
Cancellation policies vary by operator. Your contract will specify your exact cancellation policy. Policies vary by operator and trip type. Terms are provided before booking. In most cases, trips that are canceled 31 days prior to departure will be eligible for a full refund.
By federal law, service animals are allowed. Rules for other pets or animals depend on the bus operator. Ask you Trip Specialist before booking.
No. Smoking is prohibited on all charter buses.
Some locations—such as national parks or certain cities—may require permits. BusBank can help secure them.
Phone: 1.866.428.7226 (available 24/7)Online: For booked trips, log in here.Emails:Customer service: support@busbank.comSales: sales@busbank.comSuppliers/Bus operators: supplierrelations@busbank.com
Yes. BusBank provides support for active trips and emergencies. Our Active Support Team closely monitors every trip and is standing by should you need assistance. Contact them at 1.866.428.7226, 24 hours a day, seven days a week.
Absolutely. BusBank Trip Specialists can recommend the best vehicle based on your group size and itinerary. We’re rated #1 in customer service, from booking to trip completion.
