Call For Quote at (866) 428-7226

Why Choose The BusBank?

  • Operator Network
  • On-Call 24/7 Service
  • 5 Star Service
  • Green Transportation
  • Dedicated Account Management

Operator Network

The Right Bus Operator for Your Group
The BusBank® arranges thousands of group transportation charters each year using independent charter bus operators. This is our sole business and specialty and it provides us with unmatched industry expertise and long-term operator relationships. As a result, we have unparalleled access to fleets of all types of vehicles throughout North America providing flexibility to create customized group transportation solutions that fit your specific needs.
Our goal is to exceed your – our customer’s – expectations. We do this by understanding your needs and then matching them with the right operator and equipment, at the right place, time and price.

Choosing the Right Charter Bus Company Can Be Difficult
As a consumer, you likely have access to very limited information about operators in your area, and even more limited detail about the size and characteristics of their fleets, their safety and performance records and their pricing policies. Finding the right one can be like finding a needle in a haystack as there are over 4,000 charter bus operators in North America to choose from, and they are obviously not all equal.

The BusBank Cuts Through the Clutter
We use detailed proprietary information about our bus operators. We also access US Department of Transportation databases on charter bus operators and rely on our industry knowledge and experience. Over the years, we have worked with hundreds of operators on tens of thousands of charters. We have invested millions of dollars and spent untold management time building and improving our knowledge of operators and their capabilities. Our experience and industry knowledge saves you precious time and hassle. 

Initial Due Diligence & On-going Evaluation
Before we do business with an operator, the operator must provide us with detailed information about its fleet, operations and insurance coverage. In addition, we routinely seek industry references and perform additional due diligence. Where safety standards are concerned, operators must, at a minimum:
Be an operator “in good standing,” as determined and reported by United States Department of Transportation – Federal Motor Carrier Safety Administration. This automated, data driven analysis system designed and maintained by the FMCSA is a scoring system based on data collected and reported by state and federal agencies. We review this rating regularly and also contract with the same independent service used by large insurance underwriters to alert us to changes in an operator’s status.

Hold a Valid Operating Authority as per USDOT.

Carry a mandated minimum of $5,000,000 of insurance coverage from a reputable carrier in accordance with USDOT- FMSCA regulations, as evidenced by a current in-force insurance certificate. Some mini buses, school buses and specialty vehicles may have lower minimum coverage requirements.

On-Call 24/7 Service

For your peace of mind, we are available 24 hours a day, 7 days a week to ensure your trip runs smoothly. This service is staffed by  a BusBank Transportation Specialists that can provide you with any further assistance. You can count on BusBank to be there before, during and after your trip – at any time of the day or night. (Toll Free 866-428-7226 -Ext 3).
For additional insight, please refer to our Frequently Asked Questions (FAQ). 

5 Star Service

Our goal is to ensure every group experiences peace of mind from the moment they step on the bus, to when the trip is over. To meet these expectations, The BusBank has assembled a quality bus operator network committed to:

  • Quality Equipment – Bus operators who belong to our quality operator network undergo an initial and ongoing due diligence process which focuses on quality of service provided to customers. 
  • Clean - The bus operators that The BusBank works with take pride in their fleet. Clean vehicles inside and out are the hallmark.
  • Reliable - We manage your event transportation from planning to departure and are available during travel. Even if the unexpected happens, The BusBank team can easily put a back-up plan in action to keep enroute to your destination.
  • Courteous - The BusBank team and our operators shall treat every client with courtesy and respect, and with hospitality that is second to none. Post-trip, our dedicated Customer Satisfaction Team follows up with each customer to gain their feedback.
  • Comfortable - The BusBank charters a variety of equipment, including the newest motor coaches, mini-buses, executive coaches and specialty vehicles. We match the bus to fit your specific needs, including any space or ADA requirements.

Green Transportation

The BusBank is concerned about the state of our environment. We are committed to making a difference. 

We take pride in providing green, or Eco-friendly, transportation. To begin with Motor coaches currently provide 206.6 passenger miles per gallon (MPG), more than double the second most fuel-efficient sector, commuter rail. Each motor coach has the potential of removing 55 autos from the highway. That's millions of cars not driven, saving fuel, cutting emissions and reducing congestion.

Secondly, where and when available The BusBank selects buses from the operator network that run on alternative fuel sources. Again, this reduces the use of fossil fuels and reduces emissions.   

Lastly, The BusBank corporate headquarters is located in a LEED Silver Certified Existing Building. LEED is a third-party certification program and the nationally accepted benchmark for the design, construction and operation of high-performance green buildings. We also go out of our way to use less paper materials and conserve energy by using recycled material and energy-saving equipment.

Dedicated Account Management

Our dedicated staff is committed to making sure your trip goes as planned without any surprises. From beginning to end, our Account Executives will be there to guide you through the process of choosing the right charter bus for you and your plans.

You can also use our Online Customer Care system to:
  • Submit Itineraries for quotes 
  • Book New Trips 
  • View Itineraries
  • Review previous trips
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