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| We select and work with
a limited number of charter operators – about
1,000, at present – and we are confident our bus
operator selection process is the most reliable in North
America. Operators are added to our network only after
an initial screening process. They stay in our network
only by providing our customers with quality, dependable
transportation as promised. Here are the highlights
of how we decide which charter operators to work with: |
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| Initial
Due Diligence |
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Before we do business with an
operator, the operator must provide us with detailed
information about its fleet, operations and insurance
coverage. In addition, we routinely seek industry
references and perform additional due diligence.
The BusBank® has a dedicated management team
that is focused on our charter operator relationships
and has primary responsibility for selecting and
evaluating the charter operators that we work
with. |
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We spend time with each operator
in person or over the phone, explaining in detail
The BusBank’s expectations and receiving
confirmation from the operator that these standards
will be lived up to. (Five
Star Guarantee  )
Each operator also receives a BusBank orientation
packet that includes, in writing, the terms and
conditions under which we expect every BusBank
charter to be provided. |
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| Ongoing Evaluation |
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As we work with each carrier,
we build a detailed history of their operations
and performance. Every day, we learn more about
the carriers’ strengths and weaknesses and
how the services of particular operators can fit
the specific needs of particular customers. |
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We talk to owners, charter managers,
dispatchers, mechanics and drivers across the
country. We also have personnel visiting operators
throughout the year, observing their operations
and confirming the operators’ understanding
of the level of service expected by The BusBank.
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We occasionally learn that certain
operators have not lived up to our standards and
their commitments to The BusBank and our customers.
When this happens, we take appropriate action,
which ranges from a warning to ending our business
relationship. |
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In addition, and maybe most
importantly, we have an ongoing process of surveying
our customers. Their feedback is invaluable. It
serves as a proprietary tool that becomes part
of our working history for each operator. This
information helps us “score” the performance
of our operators, and we use those scores, as
well as our judgment and experience, in determining
what charter operator to select for your group. |
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| Simply put, no other company
in our industry has committed the resources and built the
knowledge base to provide the level of customer service and
reliability that we seek to deliver with each charter we arrange.
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Does that mean every charter is
perfect?
We all know that when dealing with equipment, humans and traffic
there are times when things may not go right. If that happens
on a charter you arranged directly with a local operator,
you are on your own and it’s not likely you, or maybe
even the operator, have other options to call upon. |
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| The difference with The BusBank is that
you are not alone. We’re On-Call 24/7. Even if the unexpected
happens, The BusBank can readily put into action a back-up
plan to keep the group on the road and on time. |
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| Despite our unparalleled experience and
expertise, The BusBank has faced the unexpected.
Read one of Our
Stories |
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| Back to Operator
Network
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